Ticket properties   
Please select the purpose of your message.
We are very grateful for your help enhancing this product.
Please send us a detailed description of any problem you came up with.
Give us specifics so that we can reproduce the problem (Platform, URL, type of extraction, error messages, etc.).
Do not forget that 80 pages of Help are available from the Help menu of OutWit Hub. All features are covered so, please, do have a look at it first and, in particular, read the Frequently Asked Questions section at the top. If the Help doesn't answer your question, we will do our best to help you.


-- Please: No Screenshots of Scrapers or Macros --

For a fast answer, please create one ticket per issue, keep your text/questions as short as possible, with a specific and streamlined test case that we can reproduce in a few clicks and attach your scraper/macro to the ticket. Instead of screenshots of scrapers or macros, please Export them and attach the XML files. Support is done by the developers themselves because they need to know your needs. Unfortunately their time is limited so, please do not write very long descriptions of processes or expect them to analyze the structure of a website. If this is what you need, read how we can create custom scrapers for you here.

Subject and Version fields are required. Please do provide the precise version number. Do not enter "current", "latest", "N/A"...

We are very grateful for your help enhancing this product.
Please give us your suggestions or ideas. This is the best way for us to make the best products for your needs.
We are always open to partnerships and new ideas.
Your message will be forwarded to the right interlocutor.
Use this form for your general feedback, to describe your extraction needs or ask your questions to the sales department.
Requests for quotes, invoicing/delivery questions, volume discounts, etc. OutWit's development team and talented freelance programmers working with us
can develop ad hoc automators for you if you are stuck with a difficult case or if you are simply too busy to do it yourself.


Read how we can help you develop your scrapers - Terms of Service and Pricing.
Ask your questions to the tech team here.
Please, do not forget that 80 pages of Help are available from the Help menu of OutWit Hub. All features are covered so, please, do have a look at it first and, in particular, read the Frequently Asked Questions section at the top. If the Help doesn't answer your question, we will do our best to help you.
(Do not ask too generic questions if you wish specific answers. Avoid questions like: "Can OutWit get prices from shopping sites?", as the answer would be: "Yes... probably".)


-- Please: No Screenshots of Scrapers or Macros --

For a fast answer, please create one ticket per issue, keep your text/questions as short as possible, with a specific and streamlined test case that we can reproduce in a few clicks and attach your scraper/macro to the ticket. Instead of screenshots of scrapers or macros, please Export them and attach the XML files. Support is done by the developers themselves because they need to know your needs. Unfortunately their time is limited so, please do not write very long descriptions of processes or expect them to analyze the structure of a website. If this is what you need, read how we can create custom scrapers for you here.

Subject and Version fields are required. Please do provide the precise version number. Do not enter "current", "latest", "N/A"...

 
.                                  Please enter your activity/industry to help us understand your needs.
.                                  We need the product & full version number, please do not enter 'Latest', 'Current', 'N/A'...

                                    Give us the URL and a short, precise description of your issue:
                                    "Here is WHAT I DO. Here is WHAT I GET. Here is WHAT I WOULD LIKE INSTEAD."

                                    Don't hesitate to add screenshots, if necessary, but not of your scrapers or macros:
                                    Instead, please export them and attach the XML files to this ticket.
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